Return & Refund Policy – End-of-Semester Laundry Reset
At University Laundry Solutions, we’re committed to providing high-quality service and a smooth experience during move-out. Please review the following policy for our End-of-Semester Laundry Reset service.
Service Nature
This is a one-time wash, dry, and fold service. Due to the nature of the service, refunds are limited once processing has begun.
Order Changes & Cancellations
Orders may be canceled or modified before pickup with no penalty.
Once laundry has been picked up, the order is considered in progress and cannot be canceled.
Refund Eligibility
Refunds may be considered under the following circumstances:
Laundry is lost or not returned
Items are significantly damaged due to our handling
Service was not completed as agreed
If any of the above occurs, please notify us within 48 hours of delivery.
Non-Refundable Situations
Refunds will not be issued for:
Normal wear and tear, including minor shrinkage or fading
Pre-existing damage (tears, stains, etc.)
Items left in pockets or bags
Odor concerns after washing (we clean thoroughly, but cannot guarantee complete odor removal in all cases)
Overfilled bags that are split into multiple charges (as outlined in service terms)
Bag & Load Policy
Each $39.99 service includes one standard laundry bag, which we provide.
Bags are intended to represent a normal, full load of laundry.
Heavily overfilled or oversized loads may be divided into additional bags and billed accordingly.
Turnaround & Timing
We aim to meet all promised turnaround times.
During peak periods (finals/move-out), slight delays may occur and do not qualify for refunds.
Customer Responsibility
Please remove all personal items from pockets.
Clearly communicate any special care instructions at time of scheduling.
We are not responsible for items that require special handling unless disclosed in advance.
Contact for Issues
If you experience any issues with your order, please contact us promptly:
📞 912-446-6499
🌐 www.universitylaundrysolutions.com
